Veteran satisfaction with RN voice-mail greeting.

نویسندگان

  • Josephine M Mancuso
  • Eva Manchester
  • Lynette Zamborini
  • Barbara Knippel
  • Gina Hart
  • Sandra Radtke
  • Vicki Haberman
چکیده

Voice-mail communication is often used to convey information between the registered nurse (RN) and the Veteran. Using a pretest-posttest design, this study examined whether implementation of a standardized voice-mail greeting had an impact on Veteran satisfaction and the number of messages left on the RN voice-mail. Veterans were more satisfied and there was a significant decrease in RN voice-mail messages post-implementation. This study highlights effects of the voice-mail greeting and has implications for other health care settings.

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عنوان ژورنال:
  • Journal of nursing care quality

دوره 27 4  شماره 

صفحات  -

تاریخ انتشار 2012